Terms of Service

01Agreement to these terms

These Terms of Service form a binding agreement between you (or the organization you represent) and Flye, which operates the Flye website, platform and related services. By visiting this website, starting a trial, or creating an account, you accept these terms. If you accept on behalf of a company, you confirm you have authority to bind that company.

If you have a signed master services agreement or order form with Flye, that document controls where it conflicts with these terms.

02Eligibility and business use

Flye is a business tool intended for organizations and their authorized users. You must be at least 18 years old and able to enter into a binding contract. You are responsible for ensuring that everyone you invite to your account follows these terms, and for activity that happens under your credentials.

03Accounts and security

You agree to provide accurate account and billing information, keep it up to date, and protect your login credentials, API keys, connected email accounts and integrations. Notify us promptly through the contact page if you believe your account has been accessed without permission. We may suspend an account where we reasonably believe it is being used unlawfully or in breach of these terms.

04Free trials

A free trial gives you limited access to a Flye plan for the stated trial period. Trials may be modified or withdrawn at any time, and we may limit trial access where we detect repeated or abusive signups. When the trial ends, continued access requires a paid plan; if you do not choose one, your access ends.

05Subscriptions, credits and billing

• Paid plans renew automatically for the period you selected until canceled. You can cancel at any time from your account, and access continues to the end of the paid period.
• Fees are billed in advance through our payment processor. You authorize recurring charges to your chosen payment method, and you are responsible for applicable taxes.
• Plans include monthly credits for specific capabilities, as shown on the pricing page and in your account. Unused credits do not carry over unless stated otherwise, and additional credit purchases are non-refundable once used.
• Except where required by law, fees already paid are non-refundable. We may change pricing or allowances with notice before your next renewal, and you can cancel before that renewal takes effect.

06Acceptable use

You are responsible for the content of the outreach, data and materials you upload or send through Flye, and for complying with the laws that apply to you and your recipients (including anti-spam, telemarketing, privacy and data protection laws such as CAN-SPAM, CASL, TCPA, GDPR and CCPA). You must not:

• Send unsolicited bulk messages, or contact people who have asked not to be contacted, in breach of applicable law.
• Upload or process data you do not have the right to use, or evade suppression lists and opt-outs.
• Use Flye to impersonate another person, misrepresent who is sending a message, or commit fraud.
• Send content that is unlawful, harassing, deceptive, or that promotes illegal products or services.
• Scrape, resell, sublicense, benchmark for a competing product, reverse engineer, or attempt to access Flye other than through the interfaces we provide.
• Probe, overload or interfere with the platform, its infrastructure, or other customers, or attempt to bypass plan limits, sending limits or security controls.

We may suspend or terminate accounts, mailboxes or campaigns that put deliverability, other customers or third parties at risk.

07Your data and customer data

You retain ownership of the data you upload, connect or generate in Flye, including lead records, account records, campaign content and message history. You grant us the limited license needed to host, process and transmit that data to provide the service, support your account and meet legal obligations. Where your data includes personal information about other people, you are the controller of that data and we act as your processor under our data processing terms, which we can provide on request.

08Third-party data, enrichment and AI output

Flye can enrich records using third-party data providers and can generate text and recommendations using AI models. Third-party data is supplied under those providers’ terms and may be incomplete or out of date. AI output may be inaccurate, and it is your responsibility to review every message and record before you rely on or send it. We do not warrant the accuracy of third-party data or AI output.

09Email infrastructure and deliverability

Flye provides email account connection, mailbox warmup, authentication monitoring and sending tools. Inbox placement depends on factors outside our control, including recipient servers, your domain reputation and your message content. We do not guarantee delivery, inbox placement, open rates, reply rates or revenue, and we may apply sending limits to protect shared infrastructure.

10Integrations and third-party services

Connecting Flye to a third-party service (for example an email provider, CRM or calendar) is subject to that provider’s terms, and you authorize us to exchange data with it on your behalf. We are not responsible for third-party services, their availability, or changes they make to their APIs and policies.

11Our intellectual property

Flye and its licensors own the platform, software, design, documentation and content of this website. We grant you a limited, non-exclusive, non-transferable right to use Flye during your subscription, for your internal business purposes. If you send us feedback or suggestions, we may use them without restriction or obligation to you.

12Availability and changes to the service

We work to keep Flye available and reliable, but the service is provided on an as-available basis and may be interrupted for maintenance, updates or events outside our control. We may add, change or retire features over time, and we label capabilities by their real state (available, early access, or in development). Early-access features may change or be withdrawn and are not part of what you are buying today.

13Disclaimers

To the maximum extent permitted by law, Flye is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the service will be uninterrupted, error-free or secure, or that it will produce any particular commercial result.

14Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, even if advised of the possibility. Our aggregate liability arising out of or related to these terms will not exceed the fees you paid to Flye for the service in the twelve months before the event giving rise to the claim. These limits do not apply to your payment obligations, either party’s indemnification obligations, or liability that cannot be limited by law.

15Indemnification

You agree to defend and indemnify Flye against claims, damages and reasonable legal costs arising from data or messages you send through Flye, your breach of applicable outreach, privacy or data protection laws, or your violation of these terms. We agree to defend and indemnify you against third-party claims that the Flye platform itself infringes their intellectual property, subject to the limits above.

16Term, suspension and termination

These terms apply for as long as you use Flye. You may stop using the service and cancel your plan at any time. We may suspend or terminate access for material breach, non-payment, unlawful or abusive use, or where required by law, and will give notice where reasonable. On termination, your right to use the service ends; we will make your data available for export for a reasonable period, then delete it in line with our privacy policy.

17Governing law and disputes

These terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of law rules. The state and federal courts located in Delaware have exclusive jurisdiction over disputes, and each party waives any objection to that venue. Before filing a claim, both parties agree to attempt to resolve the dispute informally through the contact page.

18Changes to these terms

We may update these terms as the service and the law evolve. When we make material changes, we will post the updated terms with a new effective date and, where appropriate, notify account owners by email or in the product. Continued use after the effective date means you accept the updated terms.

19Contact

Questions about these terms, billing, or a specific account should go through the contact page so they reach the right person. Please include your account email and company name so we can find your records.