Privacy Policy

01Scope of this policy

This policy explains how Flye handles personal information when you visit this website, contact us, create an account, or use the Flye platform. It covers two roles: where we decide how data is used we act as the controller, and where we process data on your organization’s instructions inside your workspace we act as a processor.

If your organization uses Flye, the records in your workspace are controlled by that organization. Please direct requests about those records to them; we will support them in responding.

02Information you give us

• Account details: name, work email, company, role, password (stored hashed) and authentication settings.
• Inquiry details: when you submit the contact form, the name, work email, company, message and the page you submitted from, plus campaign parameters in the link you arrived on.
• Billing details: handled by our payment processor. We receive plan, invoice and payment status, not your full card number.
• Content you provide: lead and account records, campaigns, message templates, notes, and files or integrations you connect.

03Information we collect automatically

• Usage data: pages viewed, features used, actions taken in the product, browser type, device type, operating system, screen size, referring URL and approximate location derived from IP address.
• Technical logs: IP address, request timestamps, error and security events, kept to operate, secure and debug the service.
• Cookie and storage data: a first-party entry recording your cookie choice, plus session and preference storage needed for the site to work.

04Cookies and analytics

This website uses Google Analytics 4 to understand which pages and calls to action are used so we can improve the site. Analytics cookies are blocked by default and only run if you accept them in the cookie banner. If you decline, the tag stays off for your browser. We record your choice in your browser’s local storage, and you can change it at any time through the “Cookie settings” link in the footer.

We do not run advertising pixels, retargeting tags or data brokers’ trackers on this website. Campaign parameters in a landing link are used to credit the campaign that brought you here and contain no personal data.

05How we use information

• To create and administer your account, provide the platform, and deliver the features you use.
• To respond to inquiries, provide support, and send service, security and billing notices.
• To operate, secure, troubleshoot and improve the service, including aggregate product analytics.
• To detect abuse, enforce plan and sending limits, and prevent fraud or unlawful outreach.
• To meet legal, tax and accounting obligations, and to enforce our terms.

We do not sell your personal information. We do not add you to a marketing sequence because you submitted a contact form, and you can opt out of non-essential email at any time.

06Legal bases

Where the GDPR or UK GDPR applies, we rely on: performance of a contract to provide the service; legitimate interests to secure, improve and promote the service; consent for analytics cookies and optional marketing email; and legal obligation for tax, accounting and lawful requests. You can withdraw consent at any time without affecting processing that already happened.

07How we share information

• Service providers: hosting, database and file storage, payment processing, email delivery, error monitoring and analytics, each acting under contract and only on our instructions.
• Data providers: enrichment sources used to populate business records you request, subject to their own terms.
• Integrations you connect: when you connect an email provider, CRM or calendar, we exchange the data needed for that integration.
• Legal and safety: where required by law, to respond to valid legal process, or to protect the rights, safety and security of Flye, our customers or others.
• Business transfers: in connection with a merger, acquisition, financing or sale of assets, subject to this policy.

We do not sell personal information and do not share it with third parties for their own advertising. A current list of sub-processors is available on request through the contact page.

08Business contact data and enrichment

The platform lets you find and enrich business contacts from public and licensed sources. Where you use those features, you are responsible for having a lawful basis to contact the people in your workspace, for honoring opt-outs, and for complying with the outreach laws that apply to you. We maintain suppression handling and can help you remove records on request.

09How long we keep information

We keep account data for as long as your workspace is active and for a reasonable period afterwards so you can export it. Contact form inquiries are kept for up to 24 months after our last exchange. Billing records are kept as long as tax and accounting rules require. Analytics data is retained on a rolling basis in Google Analytics. When data is no longer needed, we delete or aggregate it.

10Security

We use encryption in transit, access controls, hashed credentials, isolated environments and logging to protect information, and we review our practices as the platform evolves. No system is completely secure, so please use a strong unique password, enable multi-factor authentication where available, and tell us promptly if you suspect unauthorized access.

11International transfers

Flye operates globally, and our providers may process information in the United States and other countries. Where personal data protected by the GDPR or UK GDPR leaves the EEA or UK, we rely on appropriate safeguards such as Standard Contractual Clauses and equivalent contractual commitments.

12Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, restrict or object to processing of your personal information, to receive a portable copy, to withdraw consent, and to appeal a decision. California residents also have the right to know what is collected, to request deletion or correction, and to opt out of sale or sharing, which we do not carry out.

• To exercise a right, contact us through the contact page and mention privacy. We may ask for verification before acting.
• We respond within the timeframe required by applicable law, usually within 30 days.
• You can opt out of optional email using the unsubscribe link in any message.
• You can change or withdraw cookie consent through the “Cookie settings” link in the footer.

You may also lodge a complaint with your local data protection authority. We would appreciate the chance to resolve it first.

13Children’s privacy

Flye is a business tool and is not directed to children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided information to us, contact us and we will delete it.

14Changes to this policy

We may update this policy as the service and the law change. When we make material changes, we will post the updated policy with a new effective date and, where appropriate, notify account owners by email or in the product. The effective date at the top of this page always reflects the current version.

15Contact

Questions about this policy, a data request, or our sub-processors should go through the contact page and mention privacy so it is routed correctly. Account holders can also reach us from inside the product.